B2B orders outside the system
Orders from distributors and workshops arrive by email and phone, and sales reps retype them into the ERP.
Industry: Automotive
B2B platforms for the automotive industry
We build B2B platforms for the automotive industry – for auto parts manufacturers and distributors – as well as warranty and complaint management systems, software for dealers and service centres, OEM system integrations and sales analytics.
How we support the industry
Auto parts manufacturers and distributors, dealers and service centres run extensive partner networks, thousands of products and complex after-sales processes. B2B sales, complaint handling and data exchange with manufacturers require systems that can cope with this scale.
We build B2B platforms for the automotive industry, warranty and complaint management systems and integrations with OEM systems. Partners can order on their own, complaints follow a clear workflow, and data stays consistent across all systems.
Challenges in the automotive industry
The auto parts and automotive services market means thousands of SKUs, complex links between products and vehicles, and a large network of distributors, workshops and dealers.
Matching parts to vehicles
Customers need to find the right part fast, while the catalogue holds thousands of items and equivalents.
Complaints and warranties
Complaint handling involves documents, photos, decisions and communication with many parties – often in spreadsheets and email.
OEM integrations
Product data, prices and statuses have to be exchanged with manufacturers’ and partners’ systems.
Solutions for parts manufacturers and dealers
We build software that brings order to B2B sales and after-sales service in the automotive sector.
B2B platforms for parts manufacturers
Ordering portals with individual prices, availability, history and documents for distributors and workshops.
Complaint management platforms
Submitting complaints and warranty claims, decision workflows, documents and communication in one system.
Systems for dealers and service centres
Service order management, scheduling, configurators and customer communication.
Fleet management
Vehicle records, inspections, costs and reports for fleet operators.
OEM system integrations
Exchanging product data, prices, orders and statuses with partners’ systems.
Sales analytics
Sales, turnover and profitability dashboards for management and sales teams.
AI use cases in automotive
AI in the automotive industry supports both parts sales and after-sales service.
Semantic parts search
Finding parts by description, number or application, with suggested equivalents.
Initial complaint assessment
AI organises complaint submissions, reads documents and prepares information for a decision.
Product descriptions and translations
Generating product descriptions from technical data in multiple languages.
Assistant for sales and service teams
Answers about products, terms and procedures based on company documentation.
Frequently asked questions
What is a B2B platform for an auto parts manufacturer?
It is a portal where distributors and workshops place orders, see their prices and availability, download documents and submit complaints – fully integrated with the manufacturer’s ERP.
Can a complaint management platform work with our ERP?
Yes. Complaints, decisions and documents can be synchronised with the ERP and other company systems, and AI can pre-sort incoming claims.
Will the search take part equivalents into account?
Yes. We design search around part numbers, descriptions and product relationships, and semantic search helps find a part from a description.
Experience since 2009, now powered by AI
Since 2009
17 years of building enterprise-class web applications, custom business systems and mobile apps.
Industry know-how
Many projects for automotive, logistics, healthcare, food service and catering, construction and finance.
From idea to maintenance
Consulting, design, development, integrations, rollout, training and ongoing growth in one place.
Data security
Solutions designed in line with GDPR and the EU AI Act, with access control and transparent costs.