AI services

Business process automation with AI

We deliver business process automation with AI: intelligent document processing, AI invoice OCR, automated document workflows, orders and tickets. We combine classic workflows with AI agents to reduce manual work and errors.

What problem AI automation solves

In many companies a huge part of the day is spent retyping data: invoices, orders, transport documents, contracts and emails are entered into systems by hand. It is costly, slow and error-prone – and instead of serving customers, employees copy data.

Classic automation tools cope with data in a fixed format. The trouble starts when documents differ in layout, information is buried in email text and some cases need judgement. This is where AI makes the difference: it understands the document, extracts the data you need and recognises situations that require human attention.

We design automation for finance, logistics, sales, customer service and administration teams – wherever repetitive document work holds the company back.

Processes we automate most often

  • Reading and booking purchase invoices (AI invoice OCR).
  • Entering orders from emails and PDFs into the ERP.
  • Document workflows and approvals.
  • Classifying and routing tickets and emails.
  • Automated reports and alerts.
Scope

Document processing and document workflows – scope

We build complete processes: from capturing a document, through reading and validating data, to saving it in the system and sending notifications.

Intelligent document processing

Extracting data from invoices, orders, contracts and transport documents regardless of layout, with a confidence score for each reading.

AI invoice OCR

Recognising the supplier, line items, amounts and due dates, matching them to orders and preparing the document for booking.

Document workflows

Approval workflows with roles, deadlines, reminders and a full change history.

Order automation

Processing orders from multiple channels and saving them in the ERP, with exceptions handled by an employee.

Ticket and email handling

Classifying messages, routing them to the right people, suggesting replies and summarising conversations.

Reports and alerts

Automated reports from operational data and notifications about deviations and anomalies.

Process

How process automation works

We start by measuring the current process so that we can compare time and error rates after the rollout.

  1. Consultation and process selection

    We choose the process with the most repetitive operations and a clear business outcome.

  2. Document and rule analysis

    We collect sample documents and describe business rules and exceptions.

  3. Prototype

    We build a prototype and check reading quality and decision accuracy on real documents.

  4. Integration and rollout

    We connect the process to the ERP, email and document workflows, train the team and launch the solution.

  5. Measurement and growth

    We measure results, improve accuracy and automate further processes.

Technologies

Automation technologies

We use OpenAI and Anthropic models to understand documents and build process logic in Python, Java or Node.js. Data is stored in PostgreSQL, MariaDB or MS SQL Server, and everything runs in containers in the cloud or on your own infrastructure.

  • OpenAI
  • Anthropic
  • Python
  • Java
  • Node.js
  • PostgreSQL
  • MariaDB
  • MS SQL Server
  • Redis
  • Docker
  • Kubernetes
  • Langfuse
Example use case

Automated processing of purchase invoices

A company’s finance team receives purchase invoices by email and as scans from many suppliers. Each one has to be retyped, matched to an order, sent for approval and booked.

After the rollout, the system collects invoices from the mailbox, reads the data with AI, matches it to orders and sends it to the right person for approval. Invoices with discrepancies or low reading confidence go to an employee for verification. Approved documents are automatically passed to the accounting system.

An illustrative scenario showing the typical course and scope of such a project.

FAQ

Frequently asked questions

How is AI invoice OCR different from regular OCR?

Regular OCR turns an image into text. AI also understands the content – it recognises the supplier, line items and amounts regardless of document layout and assesses how confident the reading is.

Does AI process automation eliminate errors?

It reduces them significantly, but we design processes so that uncertain or unusual cases go to a human for verification.

Can we automate a process without replacing our ERP?

Yes. We integrate automation with the systems you already use via APIs, databases or file exchange.

What documents can be processed?

Invoices, orders, contracts, transport documents, reports, forms and email correspondence – as PDFs, scans, photos and electronic files.

Where should automation start?

With a process that involves many repetitive operations. In a free consultation we help you identify it and estimate the potential impact.

Why insideWeb

Experience since 2009, now powered by AI

  • Since 2009

    17 years of building enterprise-class web applications, custom business systems and mobile apps.

  • Industry know-how

    Many projects for automotive, logistics, healthcare, food service and catering, construction and finance.

  • From idea to maintenance

    Consulting, design, development, integrations, rollout, training and ongoing growth in one place.

  • Data security

    Solutions designed in line with GDPR and the EU AI Act, with access control and transparent costs.